Return and Refund Policy for ProSitePlans.com
Return and Refund Policy for ProSitePlans.com
At ProSitePlans.com, client satisfaction is a top priority. We provide professional basic site plans tailored to your project needs. We understand that, on occasion, a project may not proceed as planned. For example, a municipality may decline to approve a submission. This page outlines our complete site plan refund policy so you know exactly where you stand.
1. General Policy Overview
Our site plans are basic drawings intended to support your planning process; they are not stamped by a licensed land surveyor. While we strive to produce drawings that align with local jurisdiction requirements, we cannot guarantee permit approval. Regarding our pro site plans money back guarantee, refunds are issued only if a drawing is rejected by the city on two separate occasions, provided the rejection is not based solely on the absence of a certified stamp.
2. Eligibility for Refunds
Refunds are available only under the specific circumstances outlined below.
2.1 Permit Denial & Revision Opportunity
If your local permitting office denies your submission, please share their feedback with us. We will revise the drawing at no additional charge. Should the revised plan be denied a second time due to an error on our part, rather than the absence of an official stamp, you may then submit a refund request.
2.2 Required Documentation for Refunds
To process a refund request following two unsuccessful submissions, please provide:
• Official written denial documentation from the municipality, stating the reason for rejection
• A copy of your original order receipt
• Your refund request, submitted within 60 days of purchase
3. Revision Policy
We are committed to getting your plan right, and revisions are a standard part of our process.
3.1 Free Revisions
We provide one complimentary revision if the city requests changes. Additional revisions beyond this may incur a nominal fee.
3.2 What Revisions Cover
Revisions include adjustments such as repositioning labels, correcting measurements or adding/removing minor structures (e.g., fences, sheds).
3.3 What Revisions Do NOT Cover
Revisions do not include a full redesign of the plan, nor can we add a licensed engineer’s stamp to any document.
4. Non-Refundable Services
Certain circumstances are not eligible for a refund under our return policy site plans guidelines:
• Certification Requirement: If your municipality required a certified or stamped plan and you purchased our standard (unstamped) plan instead, no refund will be issued.
• Custom Work: Fees paid for custom, hourly design services are final and non-refundable.
• Client Error: Refunds cannot be issued for incorrect address entries, inaccurate property details provided by the client, or a change of mind.
5. Refund Process
5.1 How to Request a Refund
- Contact Us: Email [email protected] with the subject line “Refund Request,” including your order number.
- Provide Documentation: Attach both denial letters from the city, along with your purchase receipt.
- Processing Time: Once your request is reviewed and approved refunds are issued within 7-10 business days to your original payment method.
5.2 Partial Refunds
In certain cases, a partial refund may be issued such as when work has been partially completed or when a portion of the plan was approved by the city while another portion was not.
6. Client Responsibilities
- Verify Requirements: Confirm with your local municipality whether a basic, unstamped plan meets their requirements before purchase.
- Provide Accurate Information: Supply correct lot dimensions and boundary details.
- Review the Draft: Carefully review your plan before it is submitted to the city.
7. Limitations & Liability
Our site plans are not a substitute for a licensed survey and we cannot guarantee municipal approval. Our liability is limited to the amount paid for the service; we are not responsible for any indirect costs, delays, or related expenses.
8. Changes to This Policy
We reserve the right to update this policy at any time without prior notice. Continued use of our website constitutes acceptance of the current terms.
9. Contact Information
For questions regarding refunds, please contact us at [email protected].By using ProSitePlans.com, you agree to the terms outlined above.
