Privacy Policy for ProSitePlans.com

1. Introduction

Welcome to ProSitePlans.com (“we,” “our,” “us”). We are committed to protecting your personal information and ensuring transparency about how we collect, use, and share your data.

This Privacy Policy explains:

What personal information we collect
How we use, store, and protect your data
Your rights regarding your personal information
How you can contact us with any questions or concerns

By accessing ProSitePlans.com, you consent to the collection, use, and disclosure of your information as described in this policy.

2. Information We Collect

We collect different types of personal and technical information to enhance our services and provide a seamless experience.

a. Personal Information You Provide

When you interact with our website, we may collect:

Account & Contact Information: Name, email address, phone number, mailing address.
Payment Details: Credit card or payment method details (processed securely through third-party providers).
Order Information: Details about purchases, invoices, and service requests.
Customer Support Information: Any communication you send us via email, chat, or phone.

b. Automatically Collected Information

When you visit our website, we automatically collect:

Device Data: IP address, browser type, operating system, and referring URLs.
Usage Data: Pages visited, time spent on pages, clicks, and other analytical data.
Cookies & Tracking Technologies: We use cookies, tracking pixels, and similar technologies to improve user experience and analyze site performance.

c. Third-Party Information

We may receive data from external sources, such as:

Payment Providers (e.g., PayPal, Stripe) – to verify payments.
Marketing Platforms (e.g., Google Ads, Facebook Ads) – for targeted advertising.
Analytics Providers (e.g., Google Analytics, Hotjar) – to understand website performance.

3. How We Use Your Information

We use your data for the following purposes:

To Process Transactions: Ensuring secure order fulfillment and payment processing.
To Provide Customer Support: Assisting with inquiries, troubleshooting issues, and resolving disputes.
To Improve Our Services: Conducting research, website optimization, and user experience enhancements.
To Comply with Legal Obligations: Maintaining records for tax, accounting, and legal compliance.
To Prevent Fraud & Security Threats: Monitoring website activity to detect and prevent fraud.
For Marketing & Advertising (Optional): Sending newsletters, promotions, and targeted ads (only if you opt-in).

4. Sharing & Disclosure of Information

We do not sell, trade, or rent your personal information. However, we may share data with:

a. Service Providers & Third-Party Partners

We collaborate with third-party companies that assist in:

Payment Processing (e.g., PayPal, Stripe)
Website Analytics (e.g., Google Analytics)
Marketing & Advertising (e.g., Google Ads, Facebook Ads)
Cloud Storage & Hosting (e.g., AWS, Cloudflare)

These companies are bound by confidentiality agreements and use your data only as needed to perform their services.

b. Legal & Compliance Requirements

We may disclose personal data if required by law, court order, or regulatory authorities.

c. Business Transfers

In case of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Cookies & Tracking Technologies

We use cookies and tracking tools to enhance website functionality and improve your browsing experience.

Types of Cookies We Use:

Essential Cookies: Required for site operation and security.
Performance Cookies: Help us analyze site performance and user interactions.
Marketing Cookies: Used for personalized advertising and remarketing.

You can disable cookies through your browser settings, but some website features may not function properly.

6. Data Security & Retention

We take data security seriously and implement various protective measures:

Encryption: SSL encryption to secure data transfers.
Secure Payments: Transactions are processed through trusted third-party gateways.
Limited Access: Only authorized personnel can access sensitive data.
Regular Security Audits: Monitoring for vulnerabilities and cyber threats.

Data Retention Policy:

Personal data is retained only as long as necessary for business or legal reasons.
When no longer required, data is securely deleted or anonymized.

7. Your Rights & Choices

As a user, you have the right to:

Access Your Data: Request a copy of your personal information.
Correct Your Data: Update inaccurate or outdated details.
Request Deletion: Ask us to delete your data (subject to legal exceptions).
Opt-Out of Marketing: Unsubscribe from promotional emails anytime.
Restrict Processing: Limit how we use your personal data.

To exercise your rights, email us at privacy@prositeplans.com.

8. Third-Party Links & External Sites

Our website may contain links to external websites (e.g., social media, payment gateways). We do not control or take responsibility for their privacy practices. We encourage you to review their policies before sharing any information.

9. International Data Transfers

If you are accessing our website from outside North Macedonia, your data may be transferred to servers in other countries. We ensure that any such transfer is compliant with applicable data protection laws.

10. Children’s Privacy

ProSitePlans.com does not knowingly collect data from children under 13 years old. If we discover such data, we will take immediate steps to delete it. Parents or guardians can contact us to request removal.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal requirements. Updates will be posted with a revised “Last Updated” date.

We encourage you to review this policy regularly. Continued use of our website constitutes acceptance of changes.

12. Contact Us

For any privacy-related questions, requests, or concerns, contact us:

Email: privacy@prositeplans.com

By using ProSitePlans.com, you acknowledge and agree to this Privacy Policy. If you do not agree, please discontinue the use of our website.

This Privacy Policy has been crafted to ensure transparency and compliance with:

General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Children’s Online Privacy Protection Act (COPPA)

Last Updated: March 10, 2025